Our Products are updated daily. When you select your equipment the availability will appear with your product info, all of our product are available for Immediate purchase and ready to ship If in case any products become unavailable we will notify you via email. As soon as it becomes available, you will be the first priority for the specific product.
Our products on sale remain at the lower price until all the stock is sold, the price may even drop further. Some offers and multi-buy deals will stay for a limited time.
OCS promises to give the best price possible compared to our competitors but we don’t price match. We do offer promotions throughout the season including multi-buy offers and regular reductions on numerous products every month. Please check our website regularly or contact us anytime as stocks are limited!!!
Onlinecricketshop.com does not accept orders by fax or email for our customer’s security. We are happy to process any inquiries over the phone about your order, all orders must be ordered online at www.onlinecricketshop.com
Our delivery time is at least 10-12 business days. We usually dispatch our items within 7 days but due to the nature of the business, we urge our customers to allow 10-12 business days to receive your package in the mail. We ship via DHL and standard shipping is available depending on where you are in the world, where you are having your order delivered to and the total weight of the order.
As soon as your order is dispatched from our warehouse you will be sent an automatic email to confirm that it’s on the way with an approximate delivery time frame. If your order has been sent on a tracked service the email will include reference details and a link to the courier website. You may not get any tracking information on the courier’s website until the following working day after dispatch.
We make sure that all your items are sent properly, but sometimes we don’t send everything you’ve ordered at the same time, so first of all, check your dispatch notification email to see if any of your items are sent separately. If the email says an item should be in your package but it isn’t, please get in touch with our OCS Customer Service Team. Providing all relevant details including your order number and description of item/s missing that will help us to quickly resolve the issue.
OCS products are highly qualified and inspected thoroughly. We have the best quality and remarkable customer service so as an Onlinecricketshop.com customer we take this very seriously and make sure your purchasing is made easy and hassle-free. We want your experience to be enjoyable and leave all the worries for us so that you can start focusing more towards your game. If we make an error in your order we will correct it right away. If your shipment is damaged by the courier service, please file a claim with your local office. If you have any issues with the product contact us so we can send you any damaged item. We do not offer a free returns service. However, if you return items for replacement, we will dispatch the replacement goods to you free of charge.
For your security, every single order goes through a security check. The security check has been put in place due to increase credit card fraud procedures and identifies multiple orders within a short space of time. All new orders are checked to ensure they are not fraudulent or a duplicate. If your order fails to complete the security check we will contact you by email or phone to request additional information so that we can validate your order. Please make sure you are supplying the correct billing name/address information so we can deal with your order quickly.
Once you have completed your order you can check the status of the item/s by logging into your account on our website; the status should either be processed or completed. We request you to get in touch with so we can process your cancellation if the order has not been shipped. We look forward to working with any of your questions and concerns.
We do keep records of your NAME /ADDRESS and records of previous orders. If you have ordered previously via the website you should have a login with which you can place an order more quickly.
What happens if the price of an item has changed after it is ordered but before it’s shipped to me?
Price reduction decisions are not always made in advance so if you notice a price has been reduced after your order has been confirmed, but before you have received it, please contact us by phone or email and we’ll credit the difference. If a price is reduced after receipt of the order we cannot refund the difference.